FAQ

We ship from Quinto Lab (Tres Cantos, Madrid) and your order arrives within 24–48 working hours anywhere in mainland Spain.

€5.20. Free on orders from €35, and always free on subscriptions.

For now, we only ship to mainland Spain.

Yes. Choose "Pick up in store" at checkout and we'll let you know when it's ready at Quinto Lab (Calle Neptuno 4, Tres Cantos). Opening hours: Monday 12:00–19:30, Tuesday to Friday 10:00–19:30, Saturday 10:00–14:00.

Once it leaves the roastery, you'll receive an email with the tracking link.

We roast in small batches and the roast date is printed on every bag. You'll usually receive coffee just a few weeks after roasting, at its best.

Tightly sealed and stored in a cool, dry place, coffee keeps well for 6 to 9 months. Never store it in the fridge.

Whole bean if you can grind at home: the aroma keeps much better. If you prefer ground, choose your method when adding to your basket: Espresso (fine), Moka pot (medium-fine), Filter for V60, Chemex or drip (medium), French press (coarse) or Cold Brew (very coarse).

By flavour profile: chocolatey and sweet (Brasil Cataguá), citrus and panela (Inga), fruity (San Pedro), floral (Flora Geisha) or spicy (Kianamui Kenia). You can also take the "Find your coffee" quiz.

Yes, a Colombian decaf made using the Sugar Cane process (no chemical solvents), whole bean or ground.

Most are one-off lots from a single harvest. When one sells out, its product page suggests the in-stock coffee with the most similar profile.

Yes, 100% specialty Arabica, with no sugar, flavourings or additives.

Choose DÚO (2 × 250 g packs, €26/month) or TRÍO (3 packs, €36/month), whole bean or ground, and receive it at home every month or every six weeks with free shipping. No minimum commitment: pause or cancel whenever you like.

It makes life easier: no need to remember to reorder or risk running out, and you always have freshly roasted coffee at home. You also save compared with buying bags individually.

The idea is "let us surprise you": every month we pick the coffees for you so you can discover new profiles. If you have a favourite profile, drop us a line and we'll take it into account.

Credit or debit card, Apple Pay, Google Pay and Shop Pay.

If your parcel arrives damaged or there's a mistake with your order, send us a photo and we'll sort it out. See the full terms in our returns policy.

Yes. Add your tax details in the order notes or email us at hola@quintocafe.info.

Yes: an office subscription with shipping included, and trade terms for cafés and restaurants. Get in touch via our Business page.

Yes. At Quinto Lab we host sensory experiences and tastings for groups and companies. Book online or drop us a line.

Quinto Lab · Calle Neptuno 4, Tres Cantos (Madrid). Monday 12:00–19:30 · Tuesday to Friday 10:00–19:30 · Saturday 10:00–14:00. Phone +34 695 528 317 · hola@quintocafe.info